FAQ

Get help and advice by reading through our frequently asked questions section below.


How do I sign up for repeat prescriptions?

Signing up for a repeat prescription with iPharm is easy and takes just 2 minutes. Follow the steps below to get started:

  • Log in to your account.

  • Ensure your account information is listed as ‘Nominated’ at the top of the page and your medical details and surgery information is correct.

  • Click ‘Repeat Prescriptions’ either through the ‘My Account’ page or through the top menu. Select the Add A New Prescription button.

  • Begin entering your prescription medicine name and select the correct item as specified on your prescription.

  • Click ‘Order Medication’.

  • We will then contact your GP for a copy of your prescription, including quantity and dosage. As you have nominated us to dispense your prescriptions, we will fill this order and deliver it to your door.

Can I return medical items and medication?

You can return unwanted, unneeded and out of date medication and full, unopened packs of medical items by contacting us at info@ipharm.co.uk or on 01744 813 306.

Please note we are unable to accept returns for the following unless they are damaged or faulty, Perishable items, Unsealed items with a protective seal due to health protection or hygiene reasons, Medicinal products or service that is either dispensed on prescription or are available free under an NHS agreement. See our Refund Policy page for more details.

What services do you offer?

iPharm offers a range of services including dispensing prescription medicine, dispensing repeat NHS prescriptions, dispensing private prescriptions, retail of over the counter medication, health advice, stop smoking advice, travel health, disposal of unwanted medication and emergency pharmacy medications.

Can I still nominate iPharm if I have already nominated another pharmacy?

Yes, using the NHS EPS (Electronic Prescription Service) you can nominate where your GP sends any prescriptions.

I'd rather fill in a paper form to register, can I do this?

Unfortunately, we don’t currently offer this service, however, we are constantly looking to improve and are exploring ways to effectively implement this registration method.

What if my surgery doesn’t allow pharmacies to order my prescriptions on my behalf?

Some surgeries choose not to allow third parties or pharmacies to order prescriptions on behalf of one of their patients. Call us on 01744 813 306 if you would like us to check for you. 


If your surgery does not allow third-party prescription ordering, our site can still help you keep track of when to order your prescriptions. Just order your prescription as normal, your doctor will send it to us electronically and we will deliver it to your door for free.

What happens once I've registered?

Once you’ve registered for an account you can set up repeat prescriptions, single NHS prescriptions, purchase over the counter medication, manage payments and exemptions and track your orders.

Are you part of the NHS?

No, we are an independent pharmacy and provide services for NHS patients. Our pharmacy profile is listed here  https://www.nhs.uk/service-search/other-services/pharmacies/profile/10917684 


We were set up by a specialised team at Allied Pharmacies HQ as an independent online pharmacy to supply a range of pharmacy services to people across the UK including pharmacy medications, prescriptions, toiletries, vitamins and healthcare advice.

How are you regulated and monitored?

As with all online pharmacies we are regulated and monitored by the General Pharmaceutical Council (GPC) and the Care Quality Commission (CQC).


The GPC is an independent regulator for pharmacies, pharmacists and pharmacy technicians, including both online pharmacies and traditional pharmacy stores. Their job is to endure that the public can have faith in their pharmacy by holding us to the highest standards.

How do I request access to the personal information you hold about me?

Under the General Data Protection Regulations (Data Protection Act, 2018), you have the right to request any personal information we hold about you as an organisation. If you wish to request a paper or digital copy of your data, contact us through info@ipharm.co.uk or on 01744 813 306. You will need to give adequate information to allow us to identify you and you will need to provide a full photo ID before we can release any information.

The CQC is the independent regulator for all health and social care services in the UK. They monitor, inspect and regulate those services and publish their results to enable you to find the best quality care.

How will my medication be delivered?

We use a courier service to provide fully tracked, next working day delivery on all OTC medications and prescriptions. Our packages are completely discreet and do not state their contents, allowing you to buy products for delicate conditions safe in the knowledge that only you and the pharmacist who packed them will know. 

How much does delivery cost?

Great News! All NHS prescriptions (including repeat prescriptions) are delivered FREE of charge.

Delivery for non-prescription orders starts from £3.95, with orders over £35 receiving Free standard delivery.

All of our staff employment contracts require that all patient information is kept confidential.

My medication is refrigerated, can this be posted?

Yes, our packaging keeps refrigerated medication (such as insulin) at a controlled temperature between 2°C and 8°C.

When will my prescription medication be dispatched?

All NHS and private prescriptions are dispatched as soon as they have been fully dispensed and packed. 


We deliver items Mon-Fri (Excluding weekend and bank holidays). All delivery terms and conditions as per the standard delivery option. Any items ordered after 5 pm will be packed and posted the next working day.

Can my medication be delivered to an alternative address?

Yes, you can add multiple shipping addresses to your account and switch between them with ease. If you will not be at home at the time of your delivery, you can have it delivered to your workplace or even add a designated neighbour or safe space in the ‘Special Delivery Instructions’ section in your account details.


Who delivers my medicines?

We use courier service DX Delivery for all our deliveries. All products are packaged discreetly in plain envelopes or boxes.


DX Delivery has been reliably delivering items since 1975 and holds itself to a minimum service level of 98.5%. DX is trusted by many sectors, including the delivery of legal documents, jewellery, optical lenses, pharmacy items and high street fashion.

Why is the price different when I order through an online doctor consultation?

Online doctor consultations are classed as a private medical treatment rather than an NHS treatment and so include the consultation cost, the cost of issuing the script and the prescription cost.

Delivery prices are detailed when you go to checkout your order.

Where can I find my order details?

It is easy to find order details, change contact preferences, update your details and edit your address book, just log in to your account. All details can be changed from the ‘My Account’ page.

Can you deliver prescriptions overseas?

Sorry, we can only deliver prescriptions in the UK that have been issued by a UK registered prescriber.

What do I do if the item I bought online has missing parts?

Get in touch with our Customer Care team through the Contact Us page and we will see if the parts can be sent separately or if your item needs to be returned.

I'm having trouble logging in, what do I do?

Contact us at info@ipharm.co.uk, via the Contact Us page or by calling 01744 813 306 and our team will be happy to help.

What do I do if I have an item missing from my order?

Check your order history to ensure the order was confirmed and sent. Check under any packaging in the delivery box. If your item is still missing then contact us at info@ipharm.co.uk, via the Contact Us page or by calling 01744 813 306 and our Customer Care team will investigate.

How can I pay online?

We accept a range of payment methods, including JCB, Maestro, Mastercard and Visa. Our site is SSL secure, letting you shop here in confidence. 

We continue to improve our site on a regular basis and are working on incorporating more payment options.

What is NHS exemption and can I claim it?

Some people do not have to pay for their NHS prescription items. The exemption list is included on the Account Details page when you Nominate our pharmacy to deal with your prescriptions. Certain exemptions, such as being under 16, can be applied automatically whereas other exemptions may require evidence. 

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