iPharm's Privacy Policy

Processing Information

Here at iPharm, we ensure your information is kept secure and private at all times. We aim to provide an excellent service to all our patients, to do this we are required to keep records about you, your medicines, your health, and the care we have provided to you.

As part of providing a professional, safe and efficient service there is certain information we have to record. This could include the following information:

  • Basic details about yourself including name, address, date of birth.
  • Records of medicines we have provided to you
  • Notes about allergies, health, and medical treatment we should be aware of
  • Records of medicines you have purchased from the over the counter range
  • Any services we have provided to you

We use this information for the purpose of:

Your Care

Providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS.

Our Payments

Sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments.


Sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You may choose to opt out of the NHS using your data for planning and research purposes - please ask for details.

Our guiding principle is that we process your records in strict confidence.

Your right to view your health records

You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address, and date of birth).

You will be required to provide an ID, for example, a passport, full driving license, or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know. You may object to us holding your information.

You may lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

We hold your information for as long as advised by the NHS.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.

Our Data Protection Officer is Suhaib Abdullah.

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