Refund Policy

Youre entitled to return your items within 14 working days to receive a full refund. Please contact within 14 working days of receiving your items by completing the form on our contact us page.

Please note we are unable to accept returns for the following unless they are damaged or faulty, Perishable items, Unsealed items with a protective seal due to health protection or hygiene reasons, Medicinal products or service that are either dispensed on prescription or are available free under an NHS agreement.


Where Do I Send Returns?

Once you’ve notified our customer care team about returning your items, and the team have agreed upon a return, please arrange postage to: Allied Pharmacies, Unit 18 Neills Road, Bold Industrial Park, St Helens, WA9 4TU.

Unfortunately, were unable to cover the costs of returning your items and cannot be liable for any damaged incurred during transit. Please ensure they are properly secured and packaged and wed recommend sending all returns via a recorded delivery service.


How Long Will It Take To Process My Refund?

We aim to process your refund within 48 hours of receiving the goods, however it can take up to 30 days to receive the refund via the original payment method.

We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. 

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